24/7 Vet Support at Your Fingertips
Register for the VidiVet app below for FREE access to 24/7 veterinary advice and supportWhat is VidiVet?
At Pinfold Vets, we have partnered with Vidivet to provide you instant peace of mind with access to digital vet support
Vidivet is an app that gives you direct access to a vet no matter what time of day.
You can send photos, videos or text your concerns and a vet will reply within minutes to help guide you with the next steps.
Maybe you aren’t sure if your pet needs to go to the emergency vets or can wait to see someone at Pinfold Vets in the morning. Maybe you have a question you would like the answer to when we are closed
We believe in giving you round the clock care. As such, we have included unlimited, complimentary access to Vidivet to all our valued members.
Out of hours care
VidiVet is our primary Out of Hours provider where you can access veterinary triage advice (deciding if is an emergency or not) for you and your pets courtesy of Pinfold Vets.
Please contact them if you need advice outside our normal opening hours.
Pet Emergencies that require immediate veterinary attention
Major trauma
Poisoning – Contact the surgery especially if your pet is unwell. – Be ready to provide information on WHEN, WHERE, HOW poisoning occurred and QUANTITY consumed. Keep any packaging.
Road traffic accidents or severe trauma/bleeding.
Unconscious/collapsed animal
Eye injuries – Eye injuries are generally very painful. Do not touch eye injuries or investigate yourself further.
Bloat or gastric dilation/torsion – an enlarged tummy can be a sign of gastric dilatation/torsion. It is usually a problem in large dogs with deep chests such as Great Danes, Irish Wolfhounds, Irish Setters etc. An excessive amount of gas builds up in the stomach and without release of the gas the condition is quickly fatal so urgent and immediate veterinary attention is needed. Affected dogs will often salivate or try to be sick.
Burns, scalds and heatstroke
Severe pain or extreme anxiety
Eclampsia – seen in pregnant or feeding bitches or queens. A low blood calcium level causes the mother to present with weakness and lethargy, trembling, twitchy muscles, fits and coma. Calcium treatment is needed and immediate veterinary attention should be sought.
Difficult labour (dystocia) – Prolonged straining to deliver a puppy, kitten. A green/brown vaginal discharge (a clear blood-coloured discharge is normal) without a puppy/kitten arriving are indicators of problems and veterinary advice should be sought.
Severe Diarrhoea with blood – Bloody diarrhoea or bloody diarrhoea with vomiting is an emergency because haemorrhagic diarrhoea often occurs with severe and fatal diseases such as parvovirus infection and enteritis often leads to severe dehydration.
Refusal to drink for 24 hours or more
Fitting – Most fits last just a few minutes but some can last longer.
The list above are some of the more common emergency situations you may experience with your pet. However, this list is by no means exhaustive.
Ultimately, if you have ANY concerns about your pet’s wellbeing, please call immediately for reliable professional advice. During normal opening hours, one of our team will advise you further.