PRIVACY POLICY: PINFOLD VETS

We aim to deliver a high-quality Veterinary service to you and your pet and hope that you have an excellent experience with us. We abide by the principles of service, care, honesty and integrity.

We are also aware that you provide and trust us with your personal information for us to deliver care to your pet. This privacy notice recognises our responsibility in handling your data and clarifies in how it is handled and stored.

For services Innoveterinary Limited, trading as “Pinfold Vets”, is the data controller (the company responsible for protecting your information). For the purposes of this document Pinfold Vets will be used as the business name.

If you have any queries about this policy, please speak to us directly or contact us on enquiries@pinfoldvets.co.uk.

HOW WE USE YOUR DATA As a practice we request and hold specific data about people who work for us and those who use our services (known as Data Subjects).

Examples of data we hold, but not exclusively are name, address, telephone numbers etc.

We only collect what we feel is necessary and relevant to provide a Veterinary service to you.

We hold and process this data principally for accurate recording of your pet’s health records and for financial and administrative purposes.

The following document highlights what information is collected, why we need to collect it and our lawful basis for doing so. Information is provided in line with current data protection legislation.

WHAT DATA WE COLLECT and store

• Names
• Address
• Telephone numbers
• Emails
• Sensitive personal data (see section later)

ADDITIONAL INFORMATION WE MAY also COLLECT (these are NOT retained, see detailed policy information)
• Images
• Bank details

WHERE WE STORE YOUR DATA and DATA SECURITY

Pinfold Vets stores your personal data on our Practice Management Software System (VetIT). This system is maintained by VetIT and is accessed by them for Third Party for software support, repair or recovery.

Access to VetIT is through web based service via practice computers.

Practice computers are password protected and access is via individual logins which are changed regularly.

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