Pinfold Vets Service Charter

Our ‘promise’ to you:
Welcome to Pinfold vets. Here we aim to deliver a high quality Veterinary Service to you and your pet and hope you have an excellent experience with us. We abide by the principles of service, care, honesty and integrity.
We have modern equipment and facilities of which we are very proud. We would be happy to show you around; for you to see what we provide and where your pet(s) will be cared for.
We are always looking to improve our service and value your feedback.

Your ‘agreement’ with us:
We ask you to settle your account on each visit to us. All operations and hospitalisation fees must be paid for in full at collection. Payment can be made by cash, debit or credit card or cheque.
Insurance claims must be paid in full, unless specific arrangements have been made at our discretion.

‘Your data’:
As a practice we hold specific data about you and your pet. We hold and process this data principally for the purpose of accurate recording your pet’s clinical records with us and for planning and financial administrative purposes. Clinical information about your pet (written, verbal and electronic) will only be divulged to a third party to aid treatment or improve the care of your pet and not without your prior knowledge or consent.

We may also use this information to contact you by mail, telephone, App or e-mail in regards to preventive treatment reminders, trading offers, health plans, competitions etc. Please inform a member of staff if you DO NOT want to be contacted in this manner.

On occasion we may ask permission to use photographs of your pet, /or details of interesting cases, for use on Social Media. In these instances, we will always gain your verbal consent and your personal details will not be divulged.

Joint understanding:
I understand the agreement above and consent to Pinfold Vets holding my pet(s) data for the listed purposes.

Pinfold Vets Website Privacy Policy

Protecting your personal details on our website.
This privacy policy is for www.pinfoldvets.co.uk and governs the privacy of its users. The website complies with the new GDPR laws and requirements. Your privacy is taken very seriously and we are dedicated to handling your information in a secure and responsible manner.

You can visit the majority of our website without revealing any personal information about yourself. However, there are times when we need to collect information so we can provide the services that you request. We may keep this information in a database.

How we collect personal information

a) Use of cookies
Cookies are small files saved to the hard drive of the user’s device, which track, save and store information regarding the user’s interactions and usage of the website. This enables the website, through its server, to produce a more tailored experience for site users. “Assumed consent” is used – if the user is unhappy about the use of cookies they can simply leave the website.

Most modern browsers allow you to control your cookie settings. You can disable them completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website and also a large population of websites on the internet that use cookies to serve their content.

To learn how to disable cookies on browsers please click here – https://support.google.com/accounts

b) Website analytics
Each time a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie.

This is for statistical purposes and includes information such as most visited pages, types of browsers used to access our site, technology used, referring sites, IP addresses, geographical and demographic information. The information collected is not linked to any personally identifiable information.

c) Completion of our online forms
We collect information about you when you complete any of our online forms or provide us with feedback. The information we require from you will be indicated on the form as required. It helps us if you provide the other information we ask for but you are under no obligation to do so.

How we use personal information
We use your personal information for the following purposes:
– To deliver the information you request
– To register your pet(s) online with us
– To enable you to easily contact us, apply for posts online or other marketing activities
– To provide you with further information from us

We will not sell or disclose any personal information such as your e-mail address to third parties without your prior consent.

How long do we keep your data?
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years. Generally, however, such personal data held on the practice management system will not be accessed after this time but is likely to be retained.
Copies of all data from completed forms with Jotform are held within a database in the EU

What are your rights?
You may have access to your personal data held at any time on request. If at any point you believe that the personal information we hold is incorrect, you can request to have it corrected or deleted. Under the GDPR rulings, we would inform our users within 72 hours if any breach of security occurs that might compromise your data.

Opting out
If you no longer wish to receive communications from Pinfold Vets, you can opt out of receiving them. You can do this in a number of ways:
– Click unsubscribe from e-mails that you receive from us.
– Write to us at Pinfold Vets Lennox House Station Road East Leake LE12 6LQ stating your full name and contact details or e-mail us at admin@pinfoldvets.co.uk.

Google Maps
We use Google Maps to give users the opportunity of visiting our business location. Google Maps only uses cookies to enable you to use the functionality of their map software. No personal information is stored on our website through the use of Google Maps.

External Links
Even though this website seeks to provide quality, safe and relevant external links, users ought to apply a policy of caution before following any external web links from this website. Such links are followed at the user’s own risk.
The website owners can neither guarantee nor verify the contents of any externally linked website despite their very best efforts. The website owners cannot be held liable for any damages or implications as a result of visiting any external links mentioned.
We encourage you to be cautious and to read the privacy statements of each and every website that collects your information.

This privacy statement only applies to information collected on this website.

We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please visit the practice to tell us, or e-mail us at admin@pinfoldvets.co.uk or write to us at Pinfold Vets Lennox House Station Road East Leake LE12 6LQ to update your Personal Data.