TERMS AND CONDITIONS
“OUR PROMISE TO YOU”:
Welcome to Pinfold Vets. Here we aim to deliver a high quality Veterinary service to you and your pet and hope you have an excellent experience with us. We abide by the principles of service, care, honesty and integrity.
We have modern equipment and facilities of which we are very proud. We would be happy to show you around; for you to see what we provide and where your pet(s) will be cared for.
We are always looking to improve our service and value your feedback.
‘YOUR AGREEMENT WITH US’:
We ask you to settle your account on each visit to us. All operations and hospitalisation fees must be paid in full at collection. Payment can be made in cash, debit, credit card or cheque. Insurance claims must be paid in full, unless specific insurance details have been logged beforehand in order to make a ‘direct claim’ (in which case a deposit may be required).
As a practice we hold specific data about you (name, address, telephone numbers) and your pet. We hold and process this data principally for accurate recording your pet’s clinical records with us and for planning and financial administrative purposes.
Clinical information about your pet (written, verbal and electronic) will only be divulged to a third party to aid treatment or improve the care of your pet and not without your prior knowledge or consent. We may also use this information to contact you by mail, telephone, e-mail or App regarding preventive treatments, trading offers, health plans, competitions etc.
This may be carried out directly by us or by sharing your information through a third party. Please refer to our specific Data protection policy for specific detail.